Dharma AI
Terms of Service
Effective: July 20, 2026
1. Scope and agreement
These Terms of Service (the “Terms”) govern access to and use of the software, evaluation environment, APIs, reports, and related services provided by Dharma AI Labs Inc., a Delaware corporation (“Dharma AI,” “we,” “us,” or “our”) (collectively, the “Services”). “Customer” means the business or person accepting these Terms or entering into an Order. An “Order” is a written order form, invoice, private order page, or other document that identifies the purchased Services, scope, pricing, and any service-specific terms.
2. Order controls
Each Order is incorporated into these Terms. If an Order conflicts with these Terms, the Order controls only for that Order. A Customer accepts these Terms by signing an Order, paying an invoice that links to them, or otherwise using the Services after receiving notice of them.
3. The Services
Dharma AI provides tools and services for evaluating the behavior of AI-enabled workflows. An evaluation may include a baseline run, Cognitive Integrity trajectories, trace collection, a Failure Atlas, one or more remediation artifacts, and a release-readiness report, as specifically described in the applicable Order. The Order—not sales conversations or marketing materials—defines what Dharma AI will deliver.
4. Customer responsibilities
Customer is responsible for: (a) the appraiser, prompts, model settings, tools, dependencies, resources, scenarios, and data it supplies or authorizes; (b) obtaining all rights, permissions, and notices required to provide Customer Data and allow the agreed evaluation; (c) providing a technical owner and timely decisions where an Order requires them; and (d) keeping credentials and access tokens confidential. Customer must not provide unnecessary secrets or grant access beyond the least privilege needed for the agreed run.
5. Customer Data and confidentiality
As between the parties, Customer retains its rights in data, code, prompts, configurations, and other materials it provides or makes available to Dharma AI (“Customer Data”). Customer grants Dharma AI a limited right to use Customer Data solely to provide, secure, and support the agreed Services, and to meet legal obligations. Dharma AI may use de-identified and generalized insights derived from Customer Data to improve the Services, provided those insights do not identify Customer, any individual, or Customer’s confidential information. Dharma AI will not disclose Customer Data to third parties except to provide the Services, comply with law, or with Customer’s permission. Named case studies, identifiable outputs, raw data, and screenshots require separate written approval.
6. Evaluation boundaries
An evaluation measures the behavior observed under the agreed run conditions. Dharma AI may identify failure families such as reasoning, missing data, tool or API behavior, retrieval, validation, policy, or other reproducible causes. Unless an Order expressly says otherwise, Dharma AI does not promise an increase in overall accuracy, universal improvement outside the tested workflow, error-free production operation, safety or compliance certification, or any specific business outcome. Customer remains responsible for deciding whether and how to deploy, monitor, or rely on its systems and any remediation.
7. Tokens, invoices, and payment
Dharma Environment Tokens are prepaid units of Service capacity. An Order or invoice states the allocation, price, and any applicable usage terms. Dharma AI will not automatically charge for usage above an authorized allocation. If a run is expected to exceed the available allocation, Dharma AI may pause work and Customer may authorize additional tokens or reduce the run scope. Tokens are not currency, do not have cash value, and are not transferable except as Dharma AI agrees in writing. Payment obligations are non-cancelable and non-refundable except where required by law or expressly stated in an Order.
8. Intellectual property
Dharma AI and its licensors retain all rights in the Services, its methods, software, documentation, and general know-how. Subject to payment and these Terms, Customer may use deliverables created for it internally for its own business. Customer retains its rights in Customer Data and in its pre-existing systems. Neither party receives ownership of the other party’s pre-existing materials merely by participating in an evaluation.
9. Acceptable use
Customer will not misuse the Services, interfere with their operation, bypass access controls, probe or scan systems without authorization, use the Services unlawfully, or use them to develop or offer a competing evaluation platform. Customer will comply with applicable law and will not submit content that it lacks the right to provide.
10. Suspension and termination
Dharma AI may suspend access when reasonably necessary to protect the Services, address a security risk, comply with law, or respond to a material breach. Either party may terminate an Order for the other party’s material breach if that breach is not cured within 30 days after written notice, unless the breach cannot reasonably be cured. Sections that by their nature should survive termination will survive.
11. Disclaimers
Except as expressly stated in an Order, the Services and deliverables are provided “as is” and “as available.” Dharma AI disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. Dharma AI does not warrant that the Services will be uninterrupted, secure, or free of errors, or that any result will be complete or suitable for Customer’s particular use.
12. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, even if advised of the possibility. Dharma AI’s total liability arising from an Order will not exceed the fees Customer paid to Dharma AI under that Order during the 12 months before the event giving rise to liability. These limits do not apply where they cannot lawfully apply.
13. Changes to these Terms
Dharma AI may update these Terms for future use. The version shown below applies from its effective date. Changes will not retroactively change a fully accepted Order unless the parties agree in writing or the change is required by law.
14. Governing law, arbitration, and contact
These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. Except where either party seeks temporary or permanent injunctive relief to protect its intellectual property, confidential information, or security, any dispute arising out of or relating to these Terms or an Order will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be seated in Wilmington, Delaware, unless the parties agree otherwise. Judgment on the award may be entered in any court with jurisdiction. For questions about these Terms, contact hello@dharma-ai.io.
Related policies
Our handling of personal information is described in the Privacy Policy. Where a data processing agreement, security addendum, or Order applies, that document controls its subject matter.
Version: terms-2026-07-20